Protecting the Best Companies from Fraudulent Claims

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InfoQuest conducts many investigations for small employers to Fortune 500 companies across the country, primarily in three key areas:

A typical client investigation follows these steps:

Background information: We start most investigations by collecting background information on the individuals involved. InfoQuest has access to databases that can provide Social Security numbers, contact information, aliases and other personal information on claimants and witnesses. Of particular importance are any findings regarding past claims and criminal histories, helping to legitimize your suspicions. Here are a few fraud indicators which may indicate fraudulent behavior.

Interviews: Then an InfoQuest Claims Investigator will meet with the parties involved in the claim. The investigator will ask questions, take photographs, and inspect vehicles or buildings if appropriate to the claim.

Surveillance: A further step in an insurance claim investigation is covert surveillance.   We develop and document activities to determine work status, functional capacities or to verify the claimant is actually disabled.  InfoQuest surveillance video is a compelling component in many legal cases.

Report And Testimony: Once InfoQuest has compiled enough evidence to make a determination on a claim, we report our findings to our clients through our state-of-the-art IMS system, or in a written report.  Should the company decide to recover fraudulent payments from an individual in court, or if the claim is in litigation, your InfoQuest Representative may be called as a witness in the case.