Protecting the Best Companies from Fraudulent Claims

About our new IMS 2.0 platform
Learn more about IMS 2.0 InfoQuest IMS 2.0

About our IMS Platform


Infoquest’s proprietary Investigative Management System provides a more sophisticated, more cost-efficient environment for claims investigation and verification processes.

Built with features reflecting insights gained through years of hands-on claims experience, our Investigative Management System (IMS) is a comprehensive set of Web-based tools for accelerating communication and selectively sharing information.

Our system:

  • Reduces claim rep resource hours with fast, easy online access to current and past reports, video footage, investigation status and other information.
  • Provides more accurate data, minimizing mis-communication and rework time and costs.
  • Permits faster, collaborative decision-making by keeping all parties simultaneously informed.
  • Generates instant management reports for a clearer understanding of investigative costs and results for multiple categories, thus better overall supervision and more fully informed clients.
  • Saves time, space and money by eliminating paper, mail and VHS/DVD storage.
  • Incorporates video job descriptions-our innovative screening, assessment and treatment tool-to help practitioners and hearing officers better understand an employee’s specific job requirements.